Have a question about our membership, need technical support, or want to share feedback? We're here to help. Choose your preferred contact method below.
For general inquiries and support:
insiderislandsupport@gmail.comResponse time: 24-48 hours
Technical Support
Having trouble accessing your account?
insiderislandsupport@gmail.comResponse time: 12-24 hours
Payment Issues
Questions about a payment or an invoice?
insiderislandsupport@gmail.comResponse time: 12-24 hours
Privacy & Legal
Privacy concerns or legal inquiries:
insiderislandsupport@gmail.comResponse time: 2-3 business days
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Frequently Asked Questions
How long does activation take?
Payment is handled by Stripe. Your access is set up as soon as the payment is confirmed, and you then have the full course material and the Discord community for every module you booked. If nothing has arrived after 24 hours, write to us and we will sort it out.
What if my payment did not go through?
Stripe retries a failed payment automatically over the following days and emails you each time. To fix it yourself, open the customer portal and add a valid payment method. If you are stuck, email insiderislandsupport@gmail.com.
Can I cancel, and do you offer refunds?
You can cancel at any time in the customer portal; your access stays until the end of the period you already paid for. Statutory withdrawal rights are set out in our Terms. If something went wrong with a payment, write to us and we will look at it.
How can I access my account?
You sign in with your Discord account — there is no separate password. Your booked modules are unlocked on our Discord server, and you can see the current status any time on your account page.
Is trading education guaranteed to make me profitable?
No. Our platform provides educational content and trading signals, but there is no guarantee of profitability. Trading involves risk, and past results do not guarantee future performance. Please review our Risk Disclosure for details.
Which payment methods do you accept?
Payment runs through Stripe in euros. Cards are accepted everywhere; depending on your country Stripe also offers methods such as SEPA direct debit, Apple Pay and Google Pay. You will see what applies to you on the checkout page.
Can I add or drop a module?
Yes. Each module is its own monthly subscription, so you can book another one at any time or cancel one you no longer need. The complete bundle covers all four modules at a lower price than booking them separately.