Have a question about our membership, need technical support, or want to share feedback? We're here to help. Choose your preferred contact method below.
For general inquiries and support:
insiderislandsupport@gmail.comResponse time: 24-48 hours
Technical Support
Having trouble accessing your account?
insiderislandsupport@gmail.comResponse time: 12-24 hours
Payment Issues
Questions about a payment or an invoice?
insiderislandsupport@gmail.comResponse time: 12-24 hours
Privacy & Legal
Privacy concerns or legal inquiries:
insiderislandsupport@gmail.comResponse time: 2-3 business days
Send us a Message
Write to us by email and we'll get back to you as soon as possible. Please include the email address you used on Whop and as much detail as possible.
Email usFrequently Asked Questions
How long does activation take?
Payment is handled by Whop. Your access is set up as soon as the payment is confirmed, and you then have the full Trading Coach material and the Discord community. If nothing has arrived after 24 hours, write to us and we will sort it out.
What if my payment did not go through?
Whop retries a failed payment automatically over the following days and emails you each time. To fix it yourself, open your Whop account and add a valid payment method. If you are stuck, email insiderislandsupport@gmail.com.
Can I cancel, and do you offer refunds?
You can cancel at any time in your Whop account under “Memberships”; your access stays until the end of the period you already paid for. Statutory withdrawal rights are set out in our Terms. If something went wrong with a payment, write to us and we will look at it.
How can I access my account?
Your access runs through Whop and Discord — there is no separate website password. You buy and manage your membership in your Whop account, connect your Discord account there, and your role on our Discord server is assigned automatically.
Is trading education guaranteed to make me profitable?
No. Our platform provides educational content, but there is no guarantee of profitability. Trading involves risk, and past results do not guarantee future performance. Please review our Risk Disclosure for details.
Which payment methods do you accept?
Payment runs through Whop in euros. Cards are accepted everywhere; depending on your country Apple Pay and Google Pay are also available. You will see what applies to you on the checkout page.